Dear Soldier,

It is my honor to send you our first newsletter of 2007! Let me first say thank you to everyone who took the time to email us in support of our new organization.

The New Year has been productive for Customer Service Army, starting with the launch of the Customer Service Calendar. Our focus in January and February is Customer Resolutions and Customer Relationship Building. Let’s create an awareness for customers everywhere - that you don’t have to put up with bad customer service! Sound off!

I salute your continued contributions to help improve customer service!

Take a look at what people are saying about Customer Service Army! These are real quotes submitted on our feedback page.

"Love your site!"

"THANK YOU!!!!!!!!!!!!!! The last few months, my husband and I have been feeling like we're on some sort of customer service blacklist! Everyone we try to do business with seems determined to screw things up or ignore us entirely. It's therapeutic to have someplace to vent my frustration."

"I've been telling everyone i can about this site - let's get the word out there more. I saw a show about this on Fox News, and haven't heard anything about it anywhere else! Can you think of anyways to spread the word further? This is a site that really needs to be seen and utilized . . ."

Please keep your feedback coming - CSA soldiers and civilian customers alike!

Customer Feedback

Each time our newsletter is sent out, we promote the efforts of our dedicated soldiers. Let’s all salute our highest ranking soldier and honorably mentioned soldier! (Both soldier categories are based on the number of quality reviews written.)

Name: Captain Quint Review Quality: 100%	Name: Waite2000 Review Quality: 100 %
Private	Private
Most Recent Review Kroger HORRIBLE CUSTOMER SERVICE, I'LL TAKE YOUR MONEY-NOW YOU BAG EM!!!	Most Recent Review McDonalds Award for World's Worst McDonald's
Total Reviews: 10 My Reviews	Total Reviews: 6 My Reviews

Each time our newsletter is sent out, we mention the business medal winners (those businesses that receive the highest review scores, and the business casualties (those businesses that receive the lowest review scores.)

Name: Chik-fil-A Review Score: 90%	Name: Walmart Review Score: 44%
Most Recent Review Always Good!	Most Recent Review My Wal-Mart rant
Total Reviews: 4 See all reviews about this business	Total Reviews: 15 See all reviews about this business

• Customer Service Army was featured in a television news story on the NBC 7/39 morning news in San Diego, CA. The news piece talked about the need for the Customer Service Army concept and how it can be used by customers everywhere. See All Press Coverage

• The Commander-In-Chief of Customer Service Army did an interview about the company concept with Small Business Netcast. Hear the Interview      

Customer Service Army created the Customer Service Calendar because customer service needs to be a 24/7/365 commitment by businesses everywhere. We have created a theme for each month to create an awareness about customer service and the need to help improve it.

• January - Customer Resolutions
• February - Customer Relationship Building
• March - Customer Conflict Resolution
• April - The Internal Customer
• May - Customer Attrition (Customer Service Casualties)
• June - Customer Retention (Medal Winning Customer Service)
• July- Customer Independence
• August - Customer Service Awareness
• September - Customer Education
• October - Customer Rewards
• November - Added Customer Relationship Value
• December - The Gift of Customer Service

For the month of January, and for the rest of the year, we ask all soldiers to think about what they can do differently in 2007 for their customer relationships with businesses. We encourage you to start noticing customer service on a regular basis with all your different interactions. Just think about how many times you communicate with a different business each day or week - in person, over the phone, or online. Focus on bad customer service, or "customer service casualties” and recognize what makes it bad. For example, it could be poor management, poorly trained employees, etc. Detect great customer service, or "customer service medal winners.” Although sometimes hard to find, determine what makes great customer service. For example, it could be excellent management, employees who receive bonuses based on customer satisfaction, etc.

Make it your New Year’s resolution to sound off about customer service and make your unique contribution to what "medal winning customer service” should be!
Write A Review

If you would like to help spread the word about Customer Service Army and help improve customer service throughout the United States, please contact us! We will gladly send you business cards to leave in restaurant billfolds, hand out to your friends, or to give to a fellow customer in need. CSA officers have found that the best way to create an awareness for our cause is to hand out CSA business cards. Whether you are having a good or bad customer experience, you can tell business employees to check out our website within 24 hours to see their review.
Infiltrate@CustomerServiceArmy.com

Every business is capable of providing a financial transaction to sell products and services to a customer with minimal effort. However, in my opinion, this level of service is average, and therefore unacceptable. Average customer service is a problem that is often overlooked by both businesses and customers. When I consider where to buy my next product or service I compare businesses to see who is offering the best customer service.

There are too many businesses that provide no customer relationship value when selling their products and services. Added customer relationship value can be as simple as providing me with a personalized experience based on my needs, or providing me with an education about the products and services I am considering. Businesses need to give me a reason to be their repeat customer after every customer interaction - in person, over the phone or online. I would gladly pay more for better customer service. This is a sad reality though, because "medal winning customer service” should be included for the price you pay for something. Average customer service = customer attrition over time.

Written by: CSA Commander-In-Chief
See All Blogs

Is Your Business in Disrepair? Small things make a huge difference in business. The messy condiment area at a fast food restaurant may lead consumers to believe the company as a whole doesn't care about cleanliness, and therefore the food itself might be in question. Indifferent help at the counter in an upscale clothing store - even if just one clerk - can signal to the consumer that perhaps standards here aren't as high as they might be (or used to be). An employee at the gas station who wears a T-shirt with an offensive slogan can certainly cause some customers to switch brands of gasoline and cause an enormous company to lose those customers for life.

If It’s Broke, Fix It Fast! This book is about "broken windows" in business: how they happen, why they happen, why they are ignored, and the fatal consequences that can result from their being allowed to go unchecked. It is meant as a cautionary tale, a primer, a road map, a manifesto, and a salute to those companies that fix their broken windows promptly. Even if you don't think that little things don't make a difference, you really should read this book- it may save your business. If you don't run a business, but would like to, this can be the road map to your success.
Learn More

Do you know a business that would like to measure their customer satisfaction for free? Customer Service Army’s “My Customer Service Store” gives you the tools to measure your real-time customer satisfaction. Our free base package lets you show your real-time customer satisfaction from 0 - 100% on your website (image link below), giving customers the ability to read and write reviews about your business at any time. You can even add your own unique customer questions and make them optional or mandatory.







To find out how your business can benefit from using Customer Service Army, check out our business use information. To set up a free consultation please email us at: BusinessDevelopment@CustomerServiceArmy.com.

Customer Feedback
Customer Service Army officers want to hear from you! Email us at the address below and let us know how we can make our review organization even better. Together we will define and expand on what "medal winning customer service" should be!
Feedback@CustomerServiceArmy.com

Customer Service Army
Customer Service Army (CSA) is a Dallas, TX based consumer-generated content website focused on improving customer service. CSA provides a forum for customers and businesses to expand upon what "medal winning customer service" should be. CSA’s mission is to sound off about customer service, both good and bad, for all businesses in the United States. Customers can read and write customer service reviews about any business, organization or government agency for free. Businesses can use CSA as a tool to measure their customer satisfaction for free.
Join The Ranks

Hear our official call to action for customer service!
CSA Soldier Roll Call

See pictures of our soldier transport vehicle. Where will our troops show up next?
CSA Soldier Transport